Privacy Policy

Summary

• We collect what you give us through the chat widget or contact forms — name, email, phone number, your message.
• We use that information to reply to you, schedule calls, and (if you opt in) send SMS related to your inquiry.
• We never sell your information. We share only with the tools we use to run our business (CRM, messaging, calendars).
• SMS opt-in is explicit. You can reply STOP at any time to opt out, and that opt-out is honored across our systems.

1. Who we are

Welcome Lane LLC ("Welcome Lane," "we," "us") operates welcomelaneloop.com and provides outbound revenue systems to small and mid-market businesses. You can reach us by phone at +1 (213) 753-1982 or by email at info@welcomelane.com.

2. Information we collect

We only collect information you actively provide. Specifically:

• Chat widget submissions. When you interact with our chat widget on welcomelaneloop.com and provide a phone number, you are explicitly opting in to receive SMS messages from Welcome Lane related to your inquiry.
• Contact / booking forms. Name, business name, email, phone, and any message you choose to share.
• Usage data. Anonymous analytics about how visitors move through the site (page views, referrer, approximate location). We do not sell or share this with advertisers.

3. How we use it

• To respond to your inquiry or scheduled call.
• To send transactional and promotional SMS related to your interest in Welcome Lane services — only if you opted in via the chat widget.
• To improve the site and our offerings based on aggregated usage.

4. SMS terms

By providing your phone number through the welcomelaneloop.com chat widget, you consent to receive recurring informational and promotional text messages from Welcome Lane related to the services you inquired about. Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out. Reply HELP for help, or contact us at info@welcomelane.com. Carriers are not liable for delayed or undelivered messages. Your opt-in consent and any opt-out request are honored across all Welcome Lane systems and are not shared with third parties for marketing.

5. Who we share information with

We use a small number of vetted vendors to run our business. These vendors process your information only on our behalf and are bound by confidentiality and data-protection agreements:

• HighLevel (LeadConnector / GoHighLevel) — CRM, the chat widget itself, calendars, and SMS delivery infrastructure.
• Hostinger, Vercel — hosting infrastructure for welcomelaneloop.com.
• n8n, Apollo — workflow automation and B2B research data, used only on contacts who have inquired with us.

We never sell, rent, or trade your personal information to third parties for their own marketing.

6. Cookies and analytics

The site uses minimal first-party cookies for session continuity and basic analytics. We do not use third-party advertising cookies. You can disable cookies in your browser settings; the site will still function.

7. Data retention

We retain inquiry data (name, email, phone, messages, notes) for as long as you remain an active prospect or client, and for a reasonable period after, unless you ask us to delete it sooner. You can request deletion at any time by emailing info@welcomelane.com.

8. Your rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, email us at info@welcomelane.com. We respond within a reasonable time and at no charge.

9. Children's privacy

Welcome Lane services are for businesses. We do not knowingly collect information from anyone under 18. If you believe we have, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. When we do, we update the "Last updated" date at the top. Material changes will be communicated to active clients directly.

11. Contact

Questions about this policy or how we handle your data?
Welcome Lane LLC
Email: info@welcomelane.com
Phone: +1 (213) 753-1982